ITSM The Value Beyond Frameworks
Fri, 09 Jun
|Virtual Training (VILT) | GRC-X Series
Discover the power of IT Service Management (ITSM) frameworks like ITIL, FitSM, and USM. Streamline IT activities, enhance customer experience, and boost efficiency. Join this course to implement and adapt these frameworks for optimal results.
Time & Location
09 Jun 2023, 9:00 am – 5:00 pm MYT
Virtual Training (VILT) | GRC-X Series
About the event
Workshop Description
IT Service Management (ITSM) has become a crucial component of most organizations today. It helps to streamline the activities of Information Technology into customer-facing services, which in turn improves the overall customer experience.
ITSM can be a complex and challenging undertaking, but it can also be a very rewarding one. By implementing ITSM, organizations can improve the quality, efficiency, and effectiveness of their IT services.
This can lead to a number of benefits, such as improved customer satisfaction, increased productivity, and reduced costs.
Today, there are different IT Service Management best practices frameworks like ITIL, FitSM and Unified Service Management (USM) which are being adopted by organizations globally.
ITIL and FitSM, are both frameworks for IT service management while USM is a Service management method for the entire organization. They all share the same goal though, which is to improve the quality, efficiency, and effectiveness of IT services.…