Microsoft Power Virtual Agents Custom AI Chatbots
IPA-M105
One of the greatest ways to immediately start reaping the benefits of your AI-driven assistance, such as decreased expenses, more engaged consumers, and increased employee happiness, is to design your chatbot using solid, easy-to-use software.
Training Duration: 2 Days
OVERVIEW
Microsoft Power Platform empowers organizations to automate business processes, develop their own rich app experiences, and connect with customers better and faster. Conversational AI technology is fast becoming an essential requirement in many business solutions nowadays, so this course will cover Power Virtual Agents, which is the component to create a conversational AI chatbots and incorporate it into your business solutions.
OBJECTIVES
Understand conversational AI technology
Implement chatbots using low code/no code platform offered by Power Virtual Agents
Publish and integrate Power Virtual Agents chatbots into custom solutions and also Microsoft Power Automate and Microsoft Teams
PREREQUISITES
Experience as an IT professional or student
Little or no prior knowledge of conversational AI and its related technologies
Working knowledge of Microsoft Power Platform and its key components (Power Apps and Power Automate)
AUDIENCE
A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization.
COURSE MODULES
Module 1: Introduction to Power Virtual Agents
Understanding conversational AI with chatbots
Low code/no code chatbots with Power Virtual Agents
Power Virtual Agents licences
Lab: - Setting up an Office 365 tenant
Signing up for Power Virtual Agents licence
Building your first chatbot
Create topics from webpages
Improve your chatbot using entities, variables, and topic redirects
Module 2: Power Automate & other integrations
Integration of Power Automate flows into Power Virtual Agents chatbots
Lab: - Integrate with prebuilt Power Automate flows
Building Power Automate flows for your chatbot
Authentication
Exporting and importing a chatbot
Module 3: Power Platform & Microsoft Teams
Integration of Power Virtual Agents chatbots into Microsoft Teams
Lab: - Create a chatbot in Microsoft Teams
Control who can chat with the chatbot
Module 4: Optimization
Best practices for writing topic trigger phrases
Chatbot conversation styles
Analytics, monitoring, and chatbot performance improvements
Lab: - Chatbot topic design
Module 5: Extending Power Virtual Agents (Optional)
Extending Power Virtual Agents with Bot Framework Composer
Lab: - Advanced authoring with Bot Framework Composer
Adding a telephone number to your chatbot using AudioCodecs