ITIL4-HVIT: ITIL4 High Velocity IT

This ITIL Specialist course prepares students for the ITIL 4 High Velocity IT exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of ITIL 4 to High Velocity IT, the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products & services to obtain maximum value.

The course will also provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation, and Automatic Testing.

The ITIL 4 High Velocity IT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT enabled services, teams and workflows.

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

The target audience for this qualification is:

• Individuals continuing their journey in service management
• ITSM managers & aspiring ITSM managers
• IT managers & practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
• Existing ITIL qualification holders wishing to develop their knowledge.

Module 1: Introduction to High-Velocity IT

• High-Velocity IT
• Digital Technology
• Digital Organizations
• Digital Transformation

Module 2: High-Velocity IT Approaches

• Relevance of High-Velocity IT Approaches
• High-Velocity IT Approaches in Detail

Module 3: High-Velocity IT Operating Models

• ITIL Perspective
• High-Velocity IT Aspects
• High-Velocity IT Applications

Module 4: ITIL Building Blocks for High Velocity IT

• Digital Product Lifecycle
• Service Value Streams
• Four Dimensions of Service Management
• ITIL Management Practices

Module 5: High-Velocity IT Culture

• Key Behavior Patterns
• ITIL Guiding Principles

Module 6: Supporting Models and Concepts for Purpose

• Ethics
• Design Thinking

Module 7: Supporting Models and Concepts for People

• Reconstructing for Service Agility
• Safety Culture
• Stress Prevention

Module 8: Supporting Models and Concepts for Progress

• Working in Complex Environments
• Lean Culture
• ITIL Continual Improvement Model

Module 9: High-Velocity IT Objectives and Techniques

• High-Velocity IT Objectives
• High-Velocity IT Technique

Module 10: Techniques for Valuable Investments

• Valuable Investments – The Measurement Criteria
• Valuable Investments – Need and Benefits
• Digital Product Lifecycle and Potential Value Realization
• Prioritization Techniques
• Minimum Viable Products and Services
• Product/Service Ownership
• A/B Testing

Module 11: Techniques for Fast Developments

• Basic Concepts Related to Fast Development
• Infrastructure as Code
• REVIEWS
• Continual Business Analysis
• Continuous Integration / Continuous Delivery (CI/CD)
• Continuous Testing
• Kanban

Module 12: Techniques for resilient Operations

• Introduction to Resilient operations
• Technical Debt
• Chaos Engineering
• Definition of Done
• Version control
• Algorithmic IT Operations
• ChatOps
• Site Reliability Engineering (Sre)

Module 13: Techniques for Co-created Value

• Basic concepts of co-created value
• Service experience

Module 14: Techniques for Assured Conformance

• Introduction to Assured Conformance
• DevOps Audit Defense Toolkit
• DevSecOps
• Peer Review

ITIL4-DSV: ITIL4 Drive Stakeholder Value

ITIL 4 Specialist Drive Stakeholder Value (DSV) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

ITIL4-DPI: ITIL4 Direct, Plan And Improve

ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

ITIL4-DITS: ITIL4 Digital And IT Strategy

The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

ITIL4-CDS: ITIL4 Create, Deliver And Support

This ITIL4-CDS: ITIL4 Create, Deliver And Support course teaches not only how value streams can be built and managed holistically but how continual improvement iterations and feedback loops can be included in value streams. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.

Why must ITIL be used in digital services? 

• ITIL 4 became the industry standard for managing IT devices through IT service management. The primary focus of the ITIL 4 processes is to improve the capabilities of the IT devices and services provided. The costs spent on IT products and services are managed efficiently using ITIL 4. With the help of ITIL principles, business teams and IT teams can communicate and collaborate more effectively. Since ITIL 4 is the most extensively used and popular framework, all digital industry standards are observed.

Are ITIL certifications relevant today?

• Many organizations adopt ITIL as a framework for managing their IT services, and IT professionals who are familiar with ITIL principles and practices can be better equipped to deliver effective IT services within these organizations. ITIL certification can also be a useful way for IT professionals to demonstrate their knowledge and skills in this area to potential employers.

Are ITIL examinations hard? 

• However, for IT professionals who have a strong understanding of the ITIL framework and have applied its principles and practices in their work, the examination may not be as difficult. It is always a good idea to prepare for the examination by reviewing the relevant material and gaining a solid understanding of the ITIL framework. There are many resources available to help candidates prepare for the ITIL examination. Having formal ITIL Training is always an option to prepare for the ITIL examination.