Empower your service desk team to deliver exceptional IT service and support with training from the Service Desk Institute (SDI), the leading authority in service desk excellence.
SDI has been setting the standard for service desk best practices, connecting IT professionals worldwide and inspiring brilliance in service delivery. SDI comprehensive training programs, developed in partnership with PeopleCert, offer internationally recognized qualifications for Service Desk Analysts (SDAs) and Service Desk Managers (SDMs).
SDI mission is to drive excellence in service desks and service desk professionals. With updated professional standards for SDAs and SDMs, co-created by SDI and PeopleCert, your team can stay ahead of the curve and meet the evolving demands of IT service and support.
Home | Training Courses |
Service Desk Institute
.jpg)
SDA: Service Desk Analyst
RM4,968.00
ILT/VILT
Become a qualified Service Desk Analyst and boost your levels of customer service support.
The importance of delivering high-quality customer service in today’s support environment means that the responsibilities of IT support analysts are many. As a result, a diverse skill-set is required to meet the constantly evolving and increasing challenging demands placed on them.
Ensuring your first-line service desk team deliver excellent customer service through efficient IT support – whether it be face-to-face, via email, over the phone, by IM/SMS, chat or social media – to agreed IT service levels is vital.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
.jpg)
SDM: Service Desk Manager
RM6,480.00
ILT/VILT
Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success.
The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised professional qualification. This short video explains how this course will ensure you gain the skills needed to steer your service desk to success.
Training Duration: 4 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable